The world

Whether the world seems a pleasant or hostile place is largely the result of the cumulative impression of seemingly insignificant daily encounters: dealings with salespeople, bank clerks, letter carriers, bureaucratic officials, cashiers, and telephone operators…

–Deborah Tannen, “That’s Not What I Meant: How Conversational Style Makes or Breaks Relationships”

The lesson: that a smile, a hug, a gesture, a little civility can make someone’s world a more pleasant place.


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