The world

Whether the world seems a pleasant or hostile place is largely the result of the cumulative impression of seemingly insignificant daily encounters: dealings with salespeople, bank clerks, letter carriers, bureaucratic officials, cashiers, and telephone operators…

–Deborah Tannen, “That’s Not What I Meant: How Conversational Style Makes or Breaks Relationships”

The lesson: that a smile, a hug, a gesture, a little civility can make someone’s world a more pleasant place.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s